MTV Pro Guide Major Update

Hello, with the latest major update of the Mayfair Guide many customers have been reporting that after the update the channels comes up, however, the video freezes but they can still hear audio even after closing the app and clearing the cache and still same issue. Is there a simple fix you can recommend for this? Please see the solution below from Mayfair... Please try the below steps one at a time, as all devices are different. 1. Your internet could be having issues, first try clear cache, restart modem & router if no luck, try a VPN and see if it helps. Order here: https://www.imarketzone.com/vpn 2. Hit menu button on your remote inside guide -> settings -> enable hardware acceleration 3. Hit menu button on your remote inside guide -> settings -> enable fallback player. Please let us know how these tests go and which one fixed it for you. Thank you,

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M-TV GUIDE MULTI DEVICE UPDATE

GEARS TV & M-TV GUIDE MANDATORY PASSWORD UPDATE! CLICK HERE TO READ MORE ABOUT THIS UPDATE! Please go to Settings / applications / manage installed applications / scroll down and find your app / then click force stop / clear cache / CLEAR DATA TWICE / then click on launch application and enter your new login credentials. CLICK HERE FOR YOUR LOGIN DETAILS! If you have a multi-device account, you can now view multiple screens at the same time. Also, the same login now works for all devices. Enter the login credentials that were sent to you in your activation email. We may have also sent you an email with the title "M-TV GUIDE MULTI DEVICE UPDATE". Please repeat this procedure for each device in your home. Also, always update the app when the application says there's an update available. IF YOU STILL HAVE ISSUES CLICK HERE! Toll Free: (888) 778-5358 Fax: (888) 443-6998 Infinity Network Solutions LLC https://www.imarketzone.com

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